Delivery & Returns

Jane makes everything by hand in her West Linton studio. Most pieces are in stock and ready to post, so here's exactly what to expect once you've placed an order.

UK delivery

If your item is in stock, Jane packs and posts it straight away. Occasionally a piece will have sold out, or you'll have asked for a tartan she needs to make specially, and in that case she'll be in touch to let you know how long it will take.

UK orders are sent by Royal Mail and are usually with you within a few working days. You'll get an email to let you know when your order is on its way.

Postage is free across the UK mainland. For the Scottish Highlands and Islands a small surcharge applies, worked out at checkout.

International delivery

We ship worldwide via FedEx and DHL. All duties and taxes are paid upfront at checkout, so there's nothing extra to pay when your parcel arrives. The price you see is the price you pay.

Bespoke & tartan requests

If Jane has made something specially for you, such as a cushion in a tartan requested through our Request Your Tartan page, it's made just for you, so it falls outside our standard 30-day returns. In practice Jane is always reasonable: if it's genuinely not right, get in touch and, within reason, she'll usually be able to take it back. Anything faulty is always put right, and Jane will confirm the tartan and details with you before she starts.

Returns & exchanges

If something isn't quite right, you can return an unused item in its original condition within 30 days of receiving it for a refund or exchange.

Just email us first at info@theclancushioncompany.com so we know to expect it. Return postage is paid by the customer, and we'd recommend a tracked service so nothing goes astray. Once your return arrives safely, we'll process your refund to the original payment method within 5 to 10 working days.

Faulty or damaged items

Every piece is checked by hand before it leaves the studio, but if anything arrives damaged or with a fault, please get in touch as soon as you can with a photo or two. We'll always put it right, whether that's a repair, a replacement or a full refund including postage.